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Compatibility View in Internet Explorer

We have had several users reporting issues with running CRM sites in upgraded version of Internet Explorer, including but not necessarily limited to

  • Can't run reports
  • Can't see certain records
  • Can't edit some records
  • Can't edit portal records

Issue: Microsoft has enabled a new set of standards for websites, but has yet to upgrade it Dynamics CRM 2011 product to reflect them.

Solution: Enable Compatibility Mode for RAMCOAMS.net through the steps below:

  1. Login into your production and/or UAT site. (whichever you are seeing some issues with)
  2. Click the ALT key to show Internet Explorer drop-down menus. (Or click on the settings icon in the top right corner)
  3. Under Tools, select Compatibility View Settings.

 tcimg019.jpg

     4. Next to the field for Add this website: click Add, and Close.

(go back to your CRM and see if the issue you were having is resolved, this can also be used for other websites you use)

 

If these steps do not resolve your issue let Cobalt Support know and we will look for other possible causes.

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