In many of the user manual articles we have a "navigate to" step in the process. While most of the forms and processes are very similar from 2013 to 2015 or 2016, the navigation can be a little different. In this article, we will be providing some clarification on what it means to navigate to a record for CRM 2016.
Dashboards: Sales Activity Social Dashboard - Microsoft Dynamics CRM - Internet Explorer
The menu tiles allow you to access different parts of the system and track your progress without taking up space on the page.
1. In CRM 2016, you can access different sections of the system by clicking the three lines next to the Microsoft Dynamics CRM.
2. From within that section, you can click to related entities by clicking the downward arrow next to that section. One key difference between 2016 and 2015 is that all associated entities are laid out in a simpler and more expansive way.
3. From the related entity, you can click the downward arrow to view recently viewed records in the menu tiles.
4. The record will also appear in the menu tiles, but if you click the downward arrow related entities will be able to be selected there but viewed in list form on the screen.
So in the example above the user has navigated from the main menu (MIcrosoft Dynamics CRM) to the Sales section, then to the Contacts Entity and the Amir Naghmi record. From there you see the menu tiles in the drop down for the related entities to that contact record. If we were to click the drop down from Contacts, we would see recently viewed records. If we were to click on Certifications, you would see that information in list form.
Note that the menu tile and header are letting you know that you are still on the Contact record even though you are looking at the Certification Associated View. You will see a toolbar where you can take some actions on the related records without opening them. However you can also open the record if you choose. Though as you can see in the screenshot below that will move your menu tiles to display differently since you are now looking at a different record on a different entity.
To open more than one record at once, you can bump out the record
You may find that you want to be able to flip between two records without navigating through the menu tiles each time. While CRM no longer opens each new record in a new tab or window you can still bump them out when you want to. Simply click on the diagonal arrow in the top right corner of a record to open it in a new tab. The new tab will open with the most recent record and the prior record will show in the original tab.
Advanced Find, Universal Search, and Recent Views
Two key differences between CRM 2013 and 2015 is the location of the advanced find and the addition of the universal search bar.
The advanced find can now be created from anywhere in your system, as it rests on the toolbar at the top of your page, next to the universal search bar.
The universal search allows you to query across multiple entities. If you were to enter a first name, the query will search for results across accounts, contacts, leads, opportunities, or whatever entities you define for the universal search. To customize the universal search entites, go to:
Settings > Administration > System Settings > Set Up Quick Find > Select Entites for Search
In CRM 2016, you can also click the clock button next to the Search Bar to bring up recently viewed records and views.
The plus sign allows you to quick create records, such as contacts and accounts.
Cobalt Admin or Settings?
If you used to use CRM 2011 you were used to seeing all administrative tasks under a single Settings section. In CRM 2015 these are divided into two sections. Settings is default CRM so Processes, System Jobs, Administration, Data Management among others. Cobalt Admin will contain custom administrative records like your Settings, Page Text, Report text and others.